Frequently asked questions

ORDERING & DELIVERY

Is UK delivery free?

Yes. Standard delivery to the United Kingdom is free, with no minimum spend and no shipping code. Individual products, bundles and scheduled UK subscription deliveries are included.

When will my order arrive?

We deliver within 30 days unless a different period is agreed with you before purchase. See our shipping policy for delivery information. We will contact you if there is a material delay.

How do I track my order?

Open Track your order and securely access your orders using the email address entered at checkout. Tracking appears once your delivery partner has supplied it. Your shipping email also includes the available tracking link.

PURCHASE OPTIONS

What is the difference between a single purchase, a bundle and a subscription?

A one-time purchase does not renew. The 3-for-2 option gives you three units of the same product for the price of two. The monthly subscription currently saves 15% against the one-time price and renews at the frequency shown before checkout.

How does the free Hydration Gel offer work?

Add two eligible, full-price one-time bottles or tubs to receive one free single Hydration Gel. Subscription purchases and the 3-for-2 offer do not qualify for that gift. Your basket shows the discount applied before checkout.

Can I pause or cancel my subscription?

Yes. Use the subscription-management link supplied with your subscription before the next charge is processed. If you need help, email bayrecom@hotmail.com. Cancelling future renewals does not automatically cancel a delivery already charged or dispatched.

PRODUCTS & RETURNS

Where can I find ingredients and directions?

Read the relevant product information and the supplied label for ingredients, allergens, serving instructions and warnings. If a detail you need is unclear, contact us before ordering. Food supplements do not replace a varied diet and healthy lifestyle.

Can I return an opened product?

Our 30-day satisfaction guarantee covers opened and unused products. Contact us within 30 days of delivery with your order number. The guarantee is additional to your statutory rights. Read the returns policy for postage, cancellation rights and refund timing.

What if something arrives damaged or incorrect?

Email bayrecom@hotmail.com with your order number and details of the issue. We will help resolve it and cover reasonable return postage for faulty, damaged or incorrect goods. Do not send a return before receiving the correct return instructions.