Terugbetalingsbeleid

Last updated: 6 October 2026

Our 30-day satisfaction guarantee

Try your PDLYTE purchase for 30 days from delivery. If you are not satisfied, email bayrecom@hotmail.com within that period with your order number and the product concerned. The guarantee covers opened products as well as unused products. We refund the amount you actually paid for the product. It applies to purchases made directly from PDLYTE, including individual products, bundles and subscription deliveries.

If we need any remaining product returned, we will give you instructions and the correct return address. Do not post a return to the business contact address without speaking to us first. Unless the product is faulty, damaged or incorrect, you pay the direct return-postage cost if a return is required. There is no restocking fee.

Your statutory right to cancel

For eligible online purchases, you may tell us you wish to cancel within 14 days after receiving the goods, without giving a reason. You then have a further 14 days to send the goods back. Tell us by email; you may use the cancellation wording below, but you do not have to use that form.

The statutory change-of-mind right may not apply to a sealed product that becomes unsuitable for return for health or hygiene reasons after it has been unsealed. This exception does not remove our separate 30-day satisfaction guarantee or your rights for faulty, damaged or misdescribed goods.

Faulty, damaged or incorrect items

Contact bayrecom@hotmail.com with your order number and details of the problem. A photograph can help if available, but we will not make a photograph or original packaging a condition of a legal remedy. We cover reasonable return-postage costs for faulty, damaged or incorrect goods. Your statutory refund, repair or replacement rights continue to apply; a 30-day guarantee is not a time limit on those rights.

How refunds work

Refunds go to the original payment method. For a statutory cancellation, we refund no later than 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. For an approved guarantee refund where no return is required, we issue the refund within 14 days of approval. Your payment provider may take additional processing time.

For cancellation of the whole order, we also refund any standard outbound delivery charge you paid; UK standard delivery is already free. Any extra amount paid for an optional premium delivery service is not part of that standard-delivery refund. We may make a lawful deduction for handling beyond what is necessary to inspect goods when that statutory deduction applies. This does not reduce a product refund accepted under our satisfaction guarantee.

Bundles, discounts and subscriptions

A refund reflects the amount paid for the returned products after discounts. We do not charge a new fee for a free gift. Contact us before returning part of a bundle so we can explain the refund allocation. Returning a subscription delivery does not automatically cancel future renewals; also pause or cancel through your subscription-management link, or contact us for help before the next charge is processed.

Optional cancellation form

Send to bayrecom@hotmail.com: “Please cancel my purchase of [products]. Order reference: [number]. Ordered on: [date]. Received on: [date]. Customer name and address: [details]. Date of this notice: [date].” Add your signature if you send this on paper.

This policy does not limit your statutory rights.

PDLYTE is the trading name used by Türker Bayrakci. Business contact address: Naardenstraat 117, 5045 MJ Tilburg, Netherlands. Email: bayrecom@hotmail.com. This contact address is not an automatic returns address; contact us before sending a parcel.