Frequently asked questions

ORDERING & DELIVERY

Is UK delivery free?

Standard UK shipping costs £5.95 below £25. Orders of £25 or more receive FREE SHIPPING. No shipping code is needed. Individual products, bundles and scheduled UK subscription deliveries are included.

When will my order arrive?

We deliver within 30 days unless a different period is agreed with you before purchase. See our shipping policy for delivery information. We will contact you if there is a material delay.

How do I track my order?

Open Track your order and securely access your orders using the email address entered at checkout. Tracking appears once your delivery partner has supplied it. Your shipping email also includes the available tracking link.

PURCHASE OPTIONS

What are the purchase options?

A one-time purchase does not renew. Buy 1 at the regular price, Buy 2 and save 10%, or Buy 3 and save 20%. Your bag and checkout show the discount before payment.

How do the quantity discounts work?

Choose Buy 2 or Buy 3 on the product page to apply the corresponding 10% or 20% discount. Offers are not combined unless checkout permits it.

Can I pause or cancel my subscription?

Yes. Use the subscription-management link supplied with your subscription before the next charge is processed. If you need help, email info@pdlyte.com. Cancelling future renewals does not automatically cancel a delivery already charged or dispatched.

PRODUCTS & RETURNS

Where can I find ingredients and directions?

Read the relevant product information and the supplied label for ingredients, allergens, serving instructions and warnings. If a detail you need is unclear, contact us before ordering. Food supplements do not replace a varied diet and healthy lifestyle.

Can I return an opened product?

Our 30-day satisfaction guarantee covers opened and unused products. Contact us within 30 days of delivery with your order number. The guarantee is additional to your statutory rights. Read the returns policy for postage, cancellation rights and refund timing.

What if something arrives damaged or incorrect?

Email info@pdlyte.com with your order number and details of the issue. We will help resolve it and cover reasonable return postage for faulty, damaged or incorrect goods. Do not send a return before receiving the correct return instructions.